House Rules for Guesthouses
CITTADELLA ECUMENICA TADDEIDE
Vacation House
The “Cittadella Ecumenica Taddeide” Vacation House is managed by the Oblate Sisters of the Ecumenical Missionary Church (O.M.E.). It is a welcoming and religious facility for temporary stays, catering to individuals, pilgrims, or groups who share a journey of faith and spirituality, promoting social tourism. In addition to hospitality services, it offers guests an atmosphere and environment of serenity where they can find themselves, engage in prayer, and meditate within their own faith.
Objectives
The “Cittadella Ecumenica Taddeide” Vacation House is a key instrument in the ecumenical apostolate mission of the O.M.E., providing a welcoming and supportive environment for the promotion of religious tourism, social integration, assistance, hospitality, and care for nature, in alignment with the principles of the Magisterium and the social doctrine of the Church.
This facility is managed outside of traditional commercial and promotional channels, operating on a non-profit basis, as this activity is a fundamental element for the Oblate Sisters of the Ecumenical Missionary Church. Within an appropriate organizational structure, essential and fundamental for its development, this activity is part of their work and mission of Christian apostolate and formation, serving as an immediate and direct tool for fulfilling their apostolic mission.
The structure is organized to offer a welcoming, serene, and restful environment where guests can rediscover human and Christian values in a climate of respect, fraternity, prayer, and warmth.
Features
Our Vacation House bases its hospitality on the following principles: religious life, respect, fraternity, and hospitality. In the context of social and religious tourism, access to the facility is limited to the following categories of users: non-political associations and groups, parishes, and pilgrims.
Common Rules
Check-in and Check-out / Documents and Registration
1. Upon check-in, guests must present a valid identity document and complete the registration form. For groups, the group leader must submit the identification forms for all participants at least three days before arrival to facilitate the check-in process. Otherwise, registration will need to be completed upon arrival. Personal information of guests is stored by the Administration and is subject to current legislation (EU Regulation No. 2016/679), which is referenced and adhered to.
2. Check-in is available from 14:30 to 20:00. Check-out must be completed before 10:00, with the return of the key. For late check-in of groups, after 20:00, an additional charge of €30.00 per extra hour will apply.
General Behavior
3. Guests are expected to maintain behavior and attire appropriate to the social and religious function of the facility throughout their stay, as well as to use water and energy responsibly. Additionally, guests should keep common areas clean and orderly.
4. Guests are kindly asked to take care of the house and preserve the furniture provided.
5. Guests are strongly encouraged to avoid noise that could disturb peaceful coexistence, especially during quiet hours: from 14:30 to 16:00 in the afternoon, and from 23:00 to 6:00 a.m.
Closing Time
6. The facility’s closing time is set at 22:00. If a guest needs to return later for special reasons, they are asked to inform the management in advance.
Reservations, Rates, and Payments
7. All reservations must be confirmed by a deposit of 30% of the total cost of the stay. The deposit will not be refunded in case of cancellation unless otherwise agreed upon with the Management.
8. The daily accommodation rate is indicated on the corresponding rate table, displayed at the reception and in each room. The rate does not include the tourist tax or any additional services offered or requested.
9. Guests who have not paid a deposit must pay for their accommodation in advance upon arrival during the check-in process.
Prohibitions
10. The entire facility is equipped with smoke detectors. Smoking is prohibited throughout the premises. Violation of this prohibition will result in an administrative fine ranging from a minimum of €55.00 to a maximum of €550.00, with the amount doubled if the violation occurs during nighttime quiet hours.
11. The following are prohibited:
a. The entry of animals of any size, for hygiene reasons and to avoid allergic reactions in sensitive individuals.
b. Bringing unauthorized persons into the rooms without the permission of the Management. Guests who violate this rule may be required to leave the Vacation House at the discretion of the Management.
c. Using gas cylinders, stoves, heaters, kettles, or irons in the rooms.
d. Eating in the rooms.
e. Removing bed linens, blankets, or furniture from the rooms.
f. Altering the arrangement of the rooms without the authorization of the Management.
Guest Services
12. Room cleaning is performed after each guest’s departure. Additional cleaning services can be requested from the Management, which will determine feasibility and any additional costs.
13. Bed linens and towels are changed every five days and, in any case, after each guest’s stay. Any additional changes will incur an extra charge.
14. The television and children’s playroom are available to guests, but they must be left tidy and clean. Any damage to the room or toys will result in a financial penalty.
Use of the Chapel
15. Silence must be maintained in the prayer areas and the chapel.
16. For celebrating the Eucharist, each priest and deacon should bring their own alb and stole. Upon request, the celebrant may use the chasuble and sacred objects provided for the Eucharistic celebration.
Disclaimer of Responsibility
17. The Institute and the Management are not responsible for any direct or indirect damages that may arise to the guest and/or persons staying with them, even temporarily, at the Vacation House, due to actions attributable to the guest and/or third parties, as well as for interruptions of services not attributable to the Management.
18. The Management is not responsible for any valuables or personal belongings left unattended by the guest in rooms, cars, buses, or any other area of the house.
Communication and Complaints from Guests
19. Any communication or complaint must be addressed directly to the Management of the Vacation House, which is responsible for the proper functioning of the facility. Therefore, no instructions or complaints should be directed to the service staff.
Acceptance
20. Admission to the House presumes the acceptance by guests of all current regulatory rules of the facility. Adherence to these rules is essential, as this is a non-profit hospitality service in fulfillment of the mission and apostolate of the Oblate Sisters of the Ecumenical Missionary Church.
Riano – Rome – 22/07/2024
The Management
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